Welcome to Sherwood Rise Medical Centre
Coronavirus (COVID-19): what you need to do
Stay at home
You should only leave the house for one of four reasons:
- Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
- One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.
- Any medical need, or to provide care or to help a vulnerable person.
- Travelling to and from work, but only where this absolutely cannot be done from home.
Advice for people with severe health conditions
Please read the guidance on Covid19.gov.uk
Visit https://www.gov.uk/coronavirus for Full guidance on staying at home and away from others
How should I access healthcare?
If you have a new continuous cough and/or high temperature (37.8 degrees or above) and/or a loss, or change to, your sense of smell or taste then you are advised to self-isolate at home. YOU SHOULD NOT GO TO A GP, PHARMACY OR HOSPITAL. You should only call 999 if you are seriously unwell and feel it is a medical emergency.
The following NHS website is regularly updated with the latest advice:
It also provides information about self-isolation, including practical advice and recommendations about how long this should last.
If you need to seek medical advice initially then please use 111 online:
If you have any other medical related problem that requires advice please consider approaching this in the usual way whilst remembering social distancing measures:
Seek advice online from 111 https://111.nhs.uk
Phone pharmacy if appropriate
Phone GP surgery if required
Please use all services responsibly and appropriately
Can I get a test for COVID-19 (coronavirus) at the surgery?
No. Testing is not currently available in the community other than in very specific circumstances (and this service is not run by GP surgeries).
How do I contact the surgery and how will the surgery contact me?
The surgery has temporarily suspended all pre-booked appointments and online bookings. We have moved to a fully telephoned triaged system. This means that if you wish to make an appointment you will need to telephone a member of staff first. Please do not come into the surgery to make an appointment..
If the surgery needs to contact you, it is likely that we will use our text messaging service more frequently over the coming weeks, as this is an instant way to keep in touch with you. If we telephone you from the surgery it may appear as an unknown number on your phone, so please ensure that if you are expecting a call back you answer.
Why has the surgery changed the appointment system and access?
You will have heard of the need for everyone to be socially distancing themselves from others and this advice is especially important in doctors’ surgeries. With COVID-19 now circulating in the community, patients coming to the surgery have the potential to spread the virus to staff who can then go on to infect others, some of whom will be very vulnerable to infections. In addition, we could very quickly see large numbers of staff self-isolating leading to real gaps in service provision. We hope you can, therefore, understand why we don’t want you coming to the surgery unless it is absolutely necessary, however if you do need to visit us we will make it as safe as possible for you to do so.
We will try to deal with as many queries as possible over the phone or in some cases, via video consultation. You will be advised of the process for this if required. Some routine work, such as chronic disease reviews, may need to be postponed, but some of our usual work will continue. We are looking to do this without you needing to come into the surgery wherever practical. A good example of this would be ordering repeat prescriptions, please see below for more details.
Of course, some patients may have to come to the surgery during the next few weeks, either for routine care which cannot be postponed, for example childhood immunisations and others will need to be seen with more urgent illnesses. We have processes already in place to ensure that our staff knows who does need to be seen and what work can be deferred. These decisions have been made by doctors, nurses and other members of our clinical team, so please do not hold the reception staff accountable for this.
What will happen if I do need to come to the surgery and why?
If you do need to come to the surgery we have systems in place to prioritise your safety and the safety of our staff. Firstly, we aim to keep anyone who has any possible symptoms or signs of any general infection away from others and therefore we have a special appointment system in place for these patients. They should not be sitting in the general waiting areas.
We also want to ensure that we enable other patients to follow social distancing guidelines even within the surgery. For that reason we ask that you aim to keep 2 metres distance from others in the waiting room wherever practical. This is particularly important for those in the ‘at risk’ groups and they will be given additional advice accordingly. We have a special appointment system to protect these potentially vulnerable patients as much as possible.
As you might imagine, these processes are evolving all the time, so please listen carefully to the instructions you are given by a member of staff if you are given an appointment.
Our staff may need to wear protective equipment during the consultation, such as gloves, a gown and a facemask. Please do not be alarmed by this. If bringing a child it may be helpful to warn them of this in advance.
Please do not approach reception unless absolutely necessary. On arrival please use wash your hands or use the hand gel available.
2) Social media
“The NHS will be contacting people with a existing health condition urging them to stay at home. A detailed letter is being sent this week to those affected. We have texted all local patients to explain this and to reinforce the advice to stay at home. #StayHomeSaveLives”
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
SHERWOOD RISE MEDICAL CENTRE
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