Noticeboard

CORONAVIRUS- IF YOU ARE WORRIED IN ANYWAY ABOUT THE CORONAVIRUS PLEASE VISIT THE NHS111 CORONAVIRUS SERVICE ONLINE.

In keeping with government guidelines: If you are visiting the surgery for any reason you must now wear your own facial covering before entering the building. Many thanks for helping us to keep everyone safe.

To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone or through online consultation, unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.

WE ARE NOW TAKING PRESCRIPTION REQUESTS OVER THE PHONE OR YOU CAN LEAVE THE REQUEST IN THE SCRIPT BOX IN THE LOBBY.

Please remember to allow 48 hours for your prescription requests.

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.

 This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

 During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

WE NOW OPEN FROM 7AM EVERY

MONDAY MORNING

Opening Times -PLEASE NOTE: we will no longer be closed for lunch and will remain open 1pm-2pm every day..

Missing Appointments matters video..... Please click here and share with family and friend

We have updated our privacy policy in line with new legislation  GDPR 25th May 2018

Click here to view: Privacy NoticeAdditional Privacy Notice (Covid 19)

 

Note: You may want to access your medical records online !!!! (subject to GP approval). All coded entries in a patients record will be visible for patients to view, including consultations, BP readings, referrals, etc.

Please ask at reception for further information.

 


Complaints & Feedback

Complaints and Feedback (Compliments)

Complaints and feedback

Sherwood Rise Medical Centre welcomes your feedback. We not only strive to address patient concerns appropriately but we use feedback to ensure we deliver the best service to improve people’s health and care.

How do I make a complaint?

 you can telephone, write to or visit the Practice Manager

Lynsey Smith - Practice Manager - on 01159622522/ 623080

You can also contact the NHS England Customer contact centre at :

NHS England PO Box 16738 Redditch B97 9PT 0300 31122 33 Email england.contactus@nhs.net

Who can make a complaint?

Anyone can make a complaint. You can complain on behalf of a child, or someone who has died. If you have another person’s permission, you can complain on their behalf.

Is there a time limit for making a complaint?

Yes. Your complaint should be made as soon as possible (up to one year after the event).

Can I get help and support?

Yes. An organisation called POhWER can provide you with support and advocacy. You can contact POhWER by phone on 0300 020 0093 or email yourvoiceyourchoice@pohwer.net

What will happen once I make my complaint?

Sherwood Rise Medical Centre is committed to responding to complaints as quickly and helpfully as possible. All complaints will be acknowledged when received and investigated in a manner that is appropriate to the issues raised. We will advise you how long it may take to investigate your complaint. Where possible we will offer a range of suitable options to resolve the complaint. We will take action where needed to prevent the incident from happening again. Making a complaint will not put your care at risk or adversely affect your future care.

Is it confidential?

Your rights to confidentiality will be respected throughout the investigation. However, there may be times when we need to share information without your consent e.g. to protect children and vulnerable adults. We may also need to share your complaint with other health professionals in order to ensure any issues raised are addressed appropriately.

If your complaint involves a number of different services such as Hospitals, Mental Health services, Social Care or community health services we will work together to resolve your complaint; to do this we will need to share information.

What if I am still not satisfied?

We aim to resolve all complaints. However, if you are not satisfied with the outcome of your complaint we will look into the matter further. If you are still not satisfied with our response you can ask the Health Service Ombudsman to investigate your case. 

The address to contact is:

The Parliamentary and Health service ombudsman Millbank Tower Millbank London SW1P 4QP 0345 015 4033

Compliments and Feedback

We value your feedback and compliments, please feel free to log a comment on our NHS choices page www.nhs.uk/Services/GP/LeaveReview/DefaultView or pop into surgery and complete a patient comments form.

 



 
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